Bulletin: Geographic Access Restrictions to Epicenter


As part of our ongoing efforts to improve product security and responsiveness, HMS will be implementing geographical access restrictions for our Epicenter product. These restrictions will only allow access to connections originating from North America (eg. the United States, Mexico, and Canada). All connections originating from other countries will be denied.

Impact of change

Once rolled out, all attempts to access Epicenter from outside of North America will be blocked. If access from a restricted country is needed, the client will need to provide and connect via a VPN service. Compatible VPN services must utilize a gateway located inside North America.

Effective Date

This change will be implemented on March 7th, 2022 across all of our environments.